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Used Laptops and Refurbished Notebooks
Laptop Outlet Home > About Us Refurbished Used laptops

About Us 

Welcome to The Laptop Outlet, the Net's best resource for Brand New, Open Box, and Excess New Laptops, Notebooks and Accessories. The Laptop Outlet offers online shopping for the Road Warrior on a budget.

The Laptop Outlet offers fully manufacturer reconditioned and new discontinued portables and new upgrades and accessories. Items that are customer returns are inspected by certified manufacturer technicians to assure that they are fully functional to original factory specifications. When necessary, parts are replaced or repaired to assure this. Many repeat computer buyers prefer open box laptops, not only for the savings, but for the fact that they know the laptop they are buying has been personally inspected by a certified manufacturer technician. We offer further assurance of quality in our personalized customer service.

Payment: The Laptop Outlet accepts all major credit cards and checks by fax for those who wish to pay by check. To utilize the Check By Fax system, check off that option on the order form and you will be forwarded the instructions via email once The Laptop Outlet receives your order. All payments are made directly to www.laptopoutlet.com.

Shipping: All orders are shipped by your choice of UPS Ground, UPS 2nd Day, and Federal Express for next day service. All orders are shipped 2-3 days after The Laptop Outlet receives your order, except for orders by check. Please allow 10 Business Days for orders by check to be shipped, so that your check may clear the bank.

Tax: Tax is only applicable to Residents of California. All other customers will receive a TAX BREAK.

General Terms

All products sold by The Laptop Outlet are manufactured to meet the highest industry standards. The product that you choose may be new, open box, or a discontinued item. All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to The Laptop Outlet within 24 hours. All packages will be shipped 1-4 days from receipt of order or from the date payment has cleared. Because of the nature on the internet online ordering, your purchase from The Laptop Outlet acknowledges that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

Limited Warranty

All merchandise purchased from The Laptop Outlet have warranties placed by their respective manufactures from the initial date of purchase. Warranties range from one year to three years depending on the model number and manufacturer of the product.

The Laptop Outlet Return Merchandise Authorization (RMA) policy

All items may be returned for a replacement only. All returned parts may be subject to quality, operation and/or performance tests by The Laptop Outlet testing facility or by a third party authorized by The Laptop Outlet . Defective return does not include returns for incompatibility. The Laptop Outlet reserves the right to replace defective parts. There will be no refund for shipping under any circumstances. All returns require prior authorization and must be returned in the original packing with all disks, cables, accessories and documentation, including manuals, warranties and a copy of original purchase invoice. To request a Return Merchandise Authorization, e-mail sales@laptopoutlet.com, obtain an RMA number and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Incomplete or unauthorized returns will be refused and will be returned to you. LaptopOutlet.com is not responsible for shipping costs or damage on returned items. Units to be returned should be packeged carefully with at least 4 inches of padding on all sides. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since LaptopOutlet.com cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and insured in case of theft, damage, or loss. Any returns within 30 calendar days of invoicing can be refunded minus a 15 percent restocking fee. There are no returns after 30 calendar days.

Battery Warranty with Laptop Units Sold

All laptops sold through LaptopOutlet.com include a battery guarantee as well for 90 days. LaptopOutlet.com will gaurantee the batteries to hold a minimum of 1 hour charge under average use. Average use is defined as the unit being used under one application with the use of the media drives i.e. (cdrom and or floppy) 25 percent of the time. If a battery is found to be defective, please have the battery along with a copy of the invoice attentioned to the battery department sent to our business address. Please allow 2 to 3 days for the replacement battery to be shipped back. The battery will be shipped back the same method of shipment as the original laptop was shipped in. Batteries are considered perishable and will expire from 1 to 2 years of used. Replacement brand new batteries can be purchased through our parts department.

What This Warranty Does Not Cover

This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; products which have had the serial number removed or made illegible; products rented to others.

Limits and Exclusions

There are no expressed or implied warranties except as listed above. The Laptop Outlet shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

Estimated Delivery Time
Your order's Total Delivery Time = (Time to Process Order) + (Time in Transit)

The table below details the average delivery times based on your preferred method of shipping and the originating warehouse (listed above).

Time to Process
Business Days)
Time in Transit
Business Days)
= Total Delivery
Time (Business Days)
FedEx Two Day 1-2 + 2 = 3-4
FedEx Overnight 1-2 + 1 = 2-3
FedEx Ground 1-2 + 1-7 2-9

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6925 Saint Estaban Street
Tujunga, CA 91042


For Sales & Professional Service call us toll free @ 877-227-1196
Our products listed change daily
Email Us
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Monday through Friday 9:00am-5pm
Pacific Standard Time (excluding holidays)

Established 1999

Based in Los Angeles, California, the laptop technicians of Laptop Outlet provide fully refurbished used laptop computers and cheap off lease refurbished notebooks
including Dell, Toshiba, IBM, Compaq, Apple, and Hewlett Packard at below wholesale prices. Our extensive refurbishing process takes off-lease second hand
laptop equipment and turns it into an inexpensive super cheap budget minded alternative to buying brand new.